Shipping Policy

 

 

  

Shipping Policy

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped which will include your tracking number.


Domestic Shipping Rates

We offer $20 flat rate shipping within North America. We ship with Canada Post. $15 flat rate for the province of Ontario. 


Local Delivery is no longer available. 

 


Order Pickup

You can skip the shipping fees with free local pickup at 1136 Montee Benoit, Casselman. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days. We will send you an email when your order is ready along with instructions. Our in-store pickup hours are 9am - 9pm on Sunday to Saturday. Please have your order confirmation email with you when you come.


International Shipping

We do not offer international shipping. We ship within North America only. 


Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Items that are on sale are not eligible for returns.  


To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging and regular price. You’ll also need the receipt or proof of purchase.


To start a return, you can contact us at infofibremaven@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.


You can always contact us for any return question at infofibremaven@gmail.com.


Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.